Service
At Riselaser, our utmost priority is to deliver personalized services that cater to your specific needs, ensuring seamless solutions for any concerns you may encounter both pre and post-purchase. Our dedicated team is committed to providing you with an exceptional buying experience, guaranteeing your satisfaction every step of the way.
Service promise
24 hours service
Technical Support
2 years warranty
Training Services
Prompt delivery
Pre-Sales Service
1. We will provide you the professional, prompt, patient, pre-considered service to help you find the most suitable equipment.
2. Sample testing support.
3. Factory Visiting.
4. Pictures of machine parts and package picture will be sent to our clients for confirmation before the shipment.
After-Sales Service
1. 7*24 Hours online After – sales service.
2. User-friendly English manual or operating video for machine using and maintaining.
3. We will offer software upgrade for free for life.
4. We offer you 24 hours service phone,skype or whatsapp, On-the-spot training and installation can be meet if required.
1. Are you a factory or a trading company?
Established in 2015, we are a Shenzhen-based manufacturer. Our focus is on offering economical, high-quality laser equipment, along with excellent OEM and after-sales support. We warmly welcome you to visit our factory.
2.How can I use the machine, if I’m a new buyer?
We will provide English(or other languages) manual and video for the machine you bought. The software is easy to learn with teaching videos, also we provide online training services for free. If you still need our help, please contact us any time via voice or video call both are available.
3.How can I know your machine is designed for my product?
You can send samples to us for marking to check the quality, we can help you to do sample testing. Free sample marking service is provided.
4.what should I do if the machine encounters any issues?
Check the user manual or operating instructions for troubleshooting guidance.
Contact our customer support team through the provided channels for assistance.Our engineers are online 24 hours a day and ready to serve you.
If the issue persists, our technical team will guide you through the problem-solving process.
In case of hardware defects, our warranty and after-sale service will cover necessary repairs or replacements.
5. How long is the warranty period?
We provide a 1-year warranty for the entire machine and a 2-year warranty for the laser source. During the machine warranty period, we offer free replacement parts if any issues arise. In case of a problem, you can return the machine to us for a new replacement or replacement parts. If you encounter any problems, please don’t hesitate to inform us, and we will provide the best solutions. Please check for errors and make corrections if necessary.
6. Is language customization supported?
Supports language customization, etc. You can also translate and insert to software.
1. Level 1 Agent
- Upon achieving sales targets, enjoy a 5% rebate policy, allowing you to reap substantial profits with ease.
- We provide complimentary after-sales consumables for our overseas service warehouse, one set per product line, ensuring prompt maintenance and customer service.
- Avail yourself of a yearly domestic training opportunity, covering airfare, accommodation, and meals, to deepen your understanding of products and technology while elevating your professional capabilities.
2. Secondary Agent
- Once you’ve completed your sales goals, enjoy a 3% cash back policy that provides additional rewards for your sales achievements.
- We provide free basic after-sales consumables for overseas service warehouses, one set per product line, and can purchase additional consumables.
- Benefit from annual in-country training opportunities, where airfare and accommodation costs are borne by participants, providing opportunities to learn and grow.
3. Level 3 Agent
- Upon achieving sales targets, enjoy a 1% rebate policy, a heartfelt reward for your dedication and accomplishments.
- We provide complimentary after-sales consumables for our overseas service warehouse. You can choose one product line to receive a set of basic consumables, with additional consumables available for purchase.
